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Product information
Common questions and relevant information on each product
Balance Bikes
Balance Bikes Care Instructions
Can balance bikes be used indoors/outdoors?
How do I choose the right size bike for my child?
What age is this recommended for?
Helmets
How to choose the right helmet?
Back to School
How old are your back to school items intended for?
Beds
Are Coco Village beds difficult to assemble?
Can I use any mattress with Coco Village beds?
Do you offer an assembly service?
How much weight can the bed support?
What type of paint/finish do you use on your beds?
Why do I notice a scent after unboxing?
Mattresses
How firm is the mattress?
How many years can I keep the mattress?
What material is the mattress made of?
What's the difference between 4" (10cm) and 6" (15cm) mattresses?
Baby Toys & Walkers
Do your walkers have a brake system?
My baby walker squeaks, is that normal?
What age are your walkers recommended for?
Playmats
Can I buy many playmats and make one bigger mat?
Pretend Play Toys
Do pretend play items require assembly?
Safety, chemicals & certifications
Are your toys certified?
General product info
Why do you primarily use soft, muted colors in your toys?
Classic Bicycles
What are the main differences between the 14" and the 16" Classic Bicycles?
eGift Cards & Store Credits
Can I purchase a Gift Card and send it to someone else?
Can I return an item purchased with an eGift Card?
Can I return an unused eGift Card?
eGift Cards issued as Store Credits
How can I check my eGift Card balance?
How can I purchase a Coco Village eGift Card?
How can I redeem my Coco Village eGift Card?
What can I do if I lost or deleted my eGift Card?